Performance Assessment

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Performance assessment is one component of a complex of factors that help to assure successful and sustained implementation of human service programs and practices.  Performance Assessment is designed to assess the use of the skills that are taught in training and reinforced and expanded in coaching processes.  These sometimes are called practitioner fidelity assessments.

The most effective intervention will not produce positive effects if it is not implemented. Thus, assessments of performance are a critical component of implementation.  Performance assessments include:

  • Context measures describe the necessary precursors to high-level performance (e.g., completion of training, acceptable practitioner-coach ratio, acceptable caseload, availability of colleagues with special skills, availability of certain resources) for a particular program or practice.
  • Compliance measures provide an outline of the core intervention components and their use by the practitioner.
  • Competence measures are essential for determining the extent to which the core intervention components were delivered with skill and attention to the craft when interacting with consumers.

The results of performance assessments seem to have many practical uses. Coaches can use the information to sharpen their professional development agendas with practitioners. Administrators can use the information to assess the quality of training and coaching. Implementation Teams can use the information as a guide for implementation at the practice and program development levels. And, researchers can use the information as an outcome measure for some studies and as an independent variable in others.

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